Job: Customer Service Specialist

Title Customer Service Specialist
Categories Arizona
Location Scottsdale, AZ
Job Information

CCMC currently has a full-time Customer Service Specialist position in Scottsdale, AZ!

The Customer Service Specialist will provide inbound customer assistance via customer service hotline, and will provide support to Reception and the Accounts Receivable team.

The Customer Service Specialist is responsible for providing outstanding Customer Service to all internal and external CCMC customers; fielding all inbound Customer Service calls; acting as primary back-up to Reception including greeting visitors, operating company switchboard; providing general administrative support to the Account Receivable Team including making copies, faxing, postage, filing; developing and maintaining superior knowledge and understanding of Account Receivable policies and procedures to more effectively and efficiently resolve customer issues and provide support to the Account Receivable Team; may be responsible for light data entry.

The ideal candidate will quickly process complex information and respond appropriately; troubleshoot and problem solve accounts receivable and collections issues; effectively multi-task; communicate effectively both orally and in writing; establish and maintain effective working relationships with community managers, customers and staff.

A minimum of one year customer services experience, competent data entry skills, 10 key by touch, and a solid knowledge of MS Office programs (Word, Excel, Outlook) are required.  A knowledge of the operations of homeowner associations and the desire to advance is preferred.

This is a mentally challenging, multi-tasking office environment; regular office hours are 8am to 5pm with an hour for lunch; may require occasional time commitment outside of regular working hours.

If you are interested, please email your resume to Melissa McCoy at mmccoy@ccmcnet.com.

 

 

 

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