|Title||Customer Solutions Representative|
|Categories||Central Florida, Florida|
CCMC currently has a full-time Customer Solutions Representative position at Celebration in Celebration, FL
Celebration is looking for a service-oriented customer solutions representative to provide customer support and offer solutions to residents, vendors, and internal staff members in a fast-paced, goal-oriented, business casual environment. Customer Solutions Representative responsibilities will include handling resident’s inquiries, issues, and complaints to ensure high customer satisfaction through face-to-face interaction, phone calls, and emails.
Additional duties will include providing answers to questions regarding accounts, departments, or town events/businesses, processing photos and renewals, providing ARC applications, processing open house applications, preparing information packets, daily reporting of bookings as well as processing checks. Additionally, this position is responsible for data entry from various forms and managing Celebration Store purchases and inventory. Additional duties assigned by the Community Manager and Executive Director and candidate will be required to work an occasional/rotating weekend shift.
Qualified applicants will display the following: strong attention to detail; ability to problem solve; ability to maintain confidential information; strong written and verbal communication skills with a strong desire to meet goals; flexible with project changes and working “outside the box,” good character and integrity, patience, time management, ability to work independently or with a group; and ability to meet a high standard of customer service.
The ideal candidate will have two years of professional administrative experience, excellent computer skills, preferably with Microsoft Office, and will be flexible with project changes and think outside the box.
Located 5-miles from Walt Disney World, Celebration is a town unto itself. In addition to several residential villages, Celebration also offers a vibrant downtown, schools, health care, public services, places of worship, a town hall, and an extensive Parks & Recreation department. Pedestrian trains and electric carts are popular means of transportation. Celebration, one of the most ambitious projects in the history of The Walt Disney Company, is arguably the most successful planned community in America. Winner of numerous awards and the model for hundreds of neighborhoods across the continent, the town is the product of some of the most talented innovators and architects in this country and abroad.
If you are interested, please submit your resume to Suzanna McLeod at firstname.lastname@example.org.