Job: Director of Operations

Title Director of Operations
Categories Location: Arizona, Role: Other
Location Scottsdale, AZ
Job Information

CCMC currently has a full-time Director of Operations position at Desert Mountain in Scottsdale, AZ!   

The Director of Operations reports to the Community Manager and Executive Director. Primary goals are to meet the needs of our residents, preserve and enhance property values and ensure the safety of our residents, guests and employees acquire a working knowledge of the Desert Mountain Master Association and Village Design Guidelines, Association Declaration of Covenants, Conditions and Restrictions (CC&R) Restrictions, Policies and Procedures of the Master Association and all Village Associations. Interpret, implement and oversee adherence to company standards and applicable laws. All duties and responsibilities of the Director of Operations are assigned by the Community Manager and/or Executive Director.

The Director of Operations will act as liaison for maintenance issues between the Association and the Landscape Service Provider; prepare for the Community Manager’s and Executive Director’s review, specifications for bids, requests for proposals from independent contractors and oversee the work of such independent contractors; maintain manuals and literature relating to specifications for services; attend board and committee meetings as requested by the Community Manager and Executive Director; review approve and code invoices for payment; interface with the Community Manager and participate in the on-going process to improve service levels; attend and participate in the bi-monthly staff and monthly landscape vendor meetings; continually seek out solutions and technology to improve the level of service, streamline operations to improve productivity and maintenance documentation.

In addition, the Director of Operations will assist in the preparation of the annual budget for  property maintenance; monitor and control expenditures for landscape maintenance, access control maintenance, replacement reserve items and related budget categories; property maintenance; review property maintenance schedules on an ongoing basis for adequacy and contractor compliance; arrange for maintenance staff or independent contractors to be called out to resolve emergency situations involving the Association’s properties; utilize the landscape service request portal to tract maintenance requests and meet with the onsite crew foreman and site manager on an as needed basis; resolve all requests and complaints regarding property maintenance on a timely basis; prepare a request for proposal, including bid specifications; recruit bidders; review proposals; submit recommendations and work with the Community Manager and Executive Director, volunteers and committees in the bidder selection process; monitor fulfillment of contracts; evaluate job performance and the quality of work performed; interpret and invoke contract warranties; supervise and direct the work load and responsibilities of the Operations Coordinator; on-call 24/7 to respond to on access control concerns and in the event of an emergency and provide on-site response.

The ideal candidate will have five years of related experience and/or training, or equivalent combination of education and experience; experience in master planned common area maintenance to include desert landscaping, access gate system, pavement preservation, painting, pools and low voltage lighting; previous leadership experience; ability to tactfully deal with a diverse group of people and manage a broad range of community responsibilities.

Desert Mountain affords the ultimate experience in private club community living. This 8,000-acre, upscale, residential golf community offers a stunning array of custom home sites, elegant estates and courtyard homes, all set among a collection of secluded villages.  Whether showcasing world-renowned vistas, the dramatic views of gently rolling fairways or the peaks of the magnificent Sonoran mountain preserves, Desert Mountain provides an extensive array of lifestyle options for every homeowner. 

If you are interested in this position, please submit your resume to Craig Pustejovsky at cpustejovsky@ccmcnet.com.