Role: Executive Leadership

Title Vice President of Community Operations
Categories Location: Arizona, Role: Executive Leadership
Location Scottsdale, AZ
Job Information

CCMC currently has a Vice President of Community Operations position in Scottsdale, AZ!


In conjunction with the Senior Vice President of Community Management (SVPCM), guides the implementation of a company-wide strategy for community management services aligned with the organization’s vision, strategy, values, and objectives.  Participates in the market’s strategic planning process and supports the implementation of key initiatives.  Tracks key performance indicators to ensure achievement and alignment of the vision, strategy, values, and objectives for community management services.  Builds strong relationships with stakeholders, regional leadership team members, field-based team members, and clients.  Proactively evaluates and recommends new initiatives that can positively impact company and client success.  Serves as a role model to all employees and provides leadership to team members to demonstrate appropriate initiative, risk, innovative thinking, accountability, and autonomy in their roles.  Guides the clients’ strategic planning process and supports the implementation of key initiatives.  Represents CCMC at in-market industry events to support community association involvement and business development.


Oversees a portfolio of clients and a team of Community Managers to ensure client satisfaction and retention.  Responsible for action plans relative to retention efforts of at-risk clients, including stepping in as acting Community Manager. Implements client education opportunities within the market and client portfolio. Participates in community meetings and events as needed to ensure high visibility with the client.  Nurtures client relationships to ensure client satisfaction, retention, and open lines of communication. Tracks key metrics and service level targets to ensure community management contract deliverables are fulfilled and client needs are met. Communicates and disseminates information to ensure priorities are aligned and satisfactory progress towards CCMC’s vision is being made.  Leads appropriate meetings and provides research and reports as required.

People, Process, and Budget Management.  Builds a flexible, responsive, well-respected team with a high sense of urgency and passionate focus on client needs.  Leads staff recruiting, hiring, performance management, and training/development within their portfolio to establish and maintain team excellence while serving as coach/mentor to ensure employee satisfaction and retention. Partners with the Human Resources function to this end.  Exhibits a proactive approach to management, anticipating client needs. Prevents and resolves conflicts in a win/win timely and professional manner for all stakeholders.  Implements appropriate policies and procedures for all community management-related operational areas.  Understands the laws and processes involved in community management and effectively transfers that knowledge to others; evaluates and advises on the impact of federal and state regulatory and legislative actions. Oversees community transition process(es) to ensure success and retention (developer and management).  Supports the client budget and financial review processes to ensure timeliness, accuracy, and financial stability.


A minimum of five years’ experience in community association management (or similar). CCMC tenure of two years preferred.  A minimum of ten years’ experience as a manager or supervisor.  Bachelor’s degree or equivalent industry experience.  Appropriate state license and industry designations.  CAI PCAM designation preferred.  Leadership Credibility: A highly involved and engaged leader who communicates directly and appropriately throughout the organization and with all external audiences, using fact-based decision-making as a tool to build consensus. Is highly participative and engaged with key stakeholders. Growth and Results Orientation: Sets high personal standards of excellence, continuously looking for ways to improve the performance of community management services.  People Development: Strong team-building and consensus-building skills and a demonstrated ability to reinforce the focus on a shared vision and goals. This will include establishing team buy-in and team accountability regarding the vision and goals and how to get there.  Advanced organizational, leadership, and motivational skills; sound business acumen.  Solid judgment and maturity.  Ability to establish, nurture, and maintain effective working relationships with clients, staff, and vendors.  Ability to troubleshoot and problem solve in an innovative manner.  Sound understanding of financial processes, budgeting, and financial statements.  Good knowledge and interpretation of all CCMC policies, procedures, culture, and philosophy.  Possesses a positive attitude and the ability to navigate change quickly and efficiently.

Exceptional computer literacy.

The ability to travel is required.

If you are interested, please email your resume to Melissa McCoy at