CCMC currently has an IT Support Technician position in Scottsdale, AZ.
The IT Support Technician will provide end user support via the IT Support Phone line, the online Help Desk ticketing system, and desk side support. Identify, research, and resolve technical computer problems. Document, track and monitor the computer problems to ensure a timely resolution. Has knowledge of commonly used computer concepts, practices, and procedures. Rely on instructions and established guidelines to perform the functions of the job. Work under immediate supervision in a team environment. This position reports to the System Operations Manager.
The IT Support Technician will answer the IT Help Desk support phone and resolve Help Desk tickets; assist all employees with technical issues; assist with all new employee setup – User creation, mailbox and other custom logins; Collaborate with IT team members to resolve technical issues.
In addition the IT Support Technician will possess Strong customer focus and be a self-starter able to work independently in meeting the goals of the IT department; strong documentation skills, Windows 10 skills and MS Office Skills, including Word, Excel, Power Point, and Outlook; understanding of a Windows Active Directory environment. Experience with a multi-site Active Directory infrastructure, Microsoft Exchange 2016, and with VOIP phone setup and configuration is preferred.
This position requires periodic time commitments outside of regular working hours for system maintenance windows and IT projects; eight-hour daytime shift; office environment and potential work from home.
In business for over 45 years, CCMC is in the business of transforming the way people experience life in community associations. With an emphasis on human connectivity and neighborhood engagement, we build community by bringing people together in the neighborhoods where they live and in the offices where we work. Simply put, we create experiences that connect people. We are a company with a purpose and believe in professional growth and development, and giving back to the greater community.
Our team members are the strength behind CCMC. If you thrive working in a fast paced environment, are driven to succeed and enjoy building strong client relationships this role could be just right for you.
CCMC team members enjoy a comprehensive benefits package including medical, dental and life insurance; company-matching 401k contributions; flexible spending accounts; paid vacation, holiday, medical and volunteer time; an employee assistance program, and professional education.
If you are interested in this position, please submit your resume to Melissa McCoy at firstname.lastname@example.org.