Job: Member Services Ambassador

Title Member Services Ambassador
Categories Location: Colorado, Role: Administrative and Community Standards, Role: Other
Salary $15.00/hour
Job Information

CCMC currently has a part-time Member Services Ambassador at Sterling Ranch in Douglas County, CO!

Responsible for entry desk operations including membership registration, cash handling for lifestyle, membership and fitness offerings, information dissemination and assisting patrons by phone and in person. Ensure that all visitors are greeted and serviced in a professional manner. Greet residents and assists with membership matters including daily registration, facility check-in and customer service.

The Member Services Ambassador may rotate to Information center to act as an ambassador for the community, sharing the community story and touring the guests through the facility as necessary. Must understand and communicate the Sterling Ranch vision, as well as the purpose of the Information Center to visitors and guests and be able to open, maintain and close the Information Center according to procedures. Develop strong working relationships with homeowners and volunteers; greet members, guests and vendors, scan identification cards/ fobs, answer telephones, take messages and direct calls; answer customer questions regarding hours, facility information and services and programs. Provide general information and tour guests and residents through facilities as needed; log in/out and distribute activity equipment and keys. Ensure that equipment and keys are returned at the end of the day in good condition; assist with registration for Lifestyle/ Clubhouse programs, activities, and classes. Collect payments from customers for events. Register transactions on computer, issue receipts, and tickets. Perform cashier responsibilities; in accordance with CAB-approved policies, administer membership programs, including but not limited to, issuance of activity cards/fobs, passes and maintenance of owner contact information; perform administrative functions such as preparing letters, emails, flyers, and assisting the team to ensure collateral and marketing supplies are stocked at the Clubhouse and/or the Information Center; assist with equipment and room set-up and takedown for various clubhouse activities, programs, clubs, classes, rentals and sport/fitness opportunities.

The ideal candidate will have a minimum of 6-months experience in a customer service environment with basic cash handling skills; excellent customer service skills, a positive, outgoing personality, the ability to work as a team player, and substitute when necessary; individuals should have flexible hours; communicate effectively both orally and in writing; knowledge of Microsoft Office products.

Work is conducted primarily in an indoor environment. However, preparation, implementation and assistance of some activities may take place outdoors. Employee may be required to repetitively lift and move up to 50 lbs. Employee is required to talk and hear. Evening and weekend work is required; approximately 24 hours per week; additional hours as needed – Schedule is subject to change.

Nestled at the gateway to the Front Range, this remarkable rolling terrain boasts spectacular views of the mountains and southern foothills. Experience a mixed-use, master-planned community like no other – featuring authentic Colorado architecture and treasured surroundings, vitalized by mindful, sustainable resources and forward-thinking technologies. The community offers spectacular views of the mountains and southern foothills and is adorned with authentic Colorado architecture dedicated to mindful, sustainable resources and forward-thinking technologies. Focused on pedestrians, Sterling Ranch will feature 30 miles of trails, prolific open space and access to two state and three regional parks.

All prospective employees must pass a pre-employment drug screen and background check.

If you are interested in this position, please submit your resume to Shannon Woerner at