Job: Operations Manager

Title Operations Manager
Categories Location: Arizona, Role: Other
Location Surprise, AZ
Job Information

CCMC is currently seeking a full-time Operations Manager at Sterling Grove in Surprise, Arizona.

The Operations Manager reports to the Community Manager in performing a wide range of operational tasks and administrative duties in support of the community’s objectives.  An integral part of the management team, determined to deliver the absolute best customer experience every day.  The Operations Manager works to reflect a high level of awareness for the collective goals and objectives for CCMC and the Sterling Grove Community Association.

The Operations Manager will be responsible for managing the common areas, parks and open space, identifies issues, communicates needs and directs resources appropriately in order to effectively manage expectations and limit exposure to loss; responding to emergencies with situational awareness in order to quickly assess needs, allocate resources and reduce loss; reading and understanding contracts, construction plans; overseeing, managing and motivating contractors to ensure value for services provided; properly planning and executing on project deliverables in order to meet timelines and expectations; conducting a thorough review of all invoices to ensure accuracy prior to payment; managing the site to develop and implement process and procedures to enhance the community and ensure for the overall protection of all assets; timely periodic reporting for all activities, accomplishments, challenges and failures; providing support in developing operating budgets, reserve studies and proposals; communicating with the Neighborhoods and any other Committees pertaining to the position; providing articles and information to inform the Community of upcoming projects.

Will assist with resident Design Review submittals ensuring all required documents and information are presented for review to the consulting Architect.  With community growth, management and oversite of future sub-association neighborhoods within Sterling Grove is an expected duty.  The candidate should demonstrate strong leadership, possess excellent communication abilities and collaborative approach to community management in order to establish and maintain good working relationships with Board, staff, residents, volunteers, and contractors. We are looking for someone with excellent “people” skills, with strong multi-tasking abilities, highly organized, detail-oriented and a self-starter.

The ideal candidate will have 3-4 years of Association Management industry experience overseeing contractors, common area maintenance, design review and neighborhood management experience; a valid AZ driver’s license, current vehicle liability insurance, good driving record and must have reliable transportation.

The Operations Manager position is not an 8 to 5 job!   Must be able to work longer than an eight-hour day or a forty-hour week, and be able to respond to after-hours emergencies as necessary.

Sterling Grove is a Toll Brothers Master Planned Community, in the fast growing west valley community of Surprise Arizona with a projected build-out of 2,250 homes. Sterling Grove is a highly amenitized community specifically designed with providing residents with numerous recreational and lifestyle options. This gated community features a beautiful 18 Hole Jack Nicholas designed golf course, a state of the art Clubhouse featuring three resort style swimming pools, pickleball and tennis courts, restaurants, fitness studios, on site spa, and flex meeting locations for its residents.

All potential employees must pass a pre-employment drug screen and background check prior to employment.

If you are interested in this position, please submit your resume to Debbie Harper at