Job: Resident Services Administrator

Title Resident Services Administrator
Categories Location: Florida, Location: North Florida, Role: Administrative and Community Standards
Location St. Augustine, FL
Job Information

CCMC currently has a full-time Resident Services Administrator position at Shearwater in St. Augustine, FL!

Shearwater is currently seeking an outgoing Resident Services Administrator and the Shearwater community and management team expects an excellent customer service skillset. Our team shares a strong willingness and motivation for success – and the ideal candidate will fit well in this environment.

The Resident Services Administrator will have proper phone etiquette, greetings and written correspondence. Receiving and returning resident and vendor calls/e-mail; comfort in sharing Shearwater community overview, including tours of our amenities center and directing prospects to the appropriate builders; manage Amenity Center Rentals and assist the Lifestyle Director in updating event information; assist in overseeing The Café in the Hub and ensure that Kayak Club supplies are stocked and able to perform café sales functions as necessary in The HUB; filing all resident closings paperwork in Village Management System (VMS); distributing welcome packets to new residents; register Residents Access Cards/Key Fobs for access to Shearwater amenities and conformance to security functions; provide information, assistance, materials and education to new and existing residents regarding personal and association maintained property; ensures that all Shearwater correspondence, communication, and reports are presented timely and in a professional manner; ensures that all Shearwater correspondence, communication, and reports are presented timely and in a professional manner.

Additionally, the Resident Services Administrator will provide confidential administrative support to Community Director which may include drafting and proofreading correspondence; attend meetings including but not limited to New Owner Orientations, Municipal or County Public meetings and community events may be required from time to time as requested by the Community Manager; assist Lifestyle Director and Community Director when needed to support lifestyle events; Assisting homeowners in submitting documentation for Design Review Board submittals; loading and updating Design Review Board submittals in SmartWebs; conducting Neighborhood and Residential inspections as necessary; updating Design Review Board Semi-Monthly Agenda.

Applicants will have minimum three years’ experience in a comparable professional environment, excellent oral and written communication skills in English, be assertive and adaptable, and demonstrate good time management and organizational skills, and an ability to maintain confidentiality of business and personnel matters. Candidates will be available to work a flexible schedule, including weekends and attend/assist with lifestyle events as required.

Developed by Freehold Communities, Shearwater is a new style of living that encourages healthy living, environmental stewardship, resident engagement and connectivity, all within a community comprised of distinctive home designs. When brought together, these common denominators – a handful of “ingredients”, are the foundation to a Vital Community™. Freehold Communities is currently developing eight beautiful master-planned communities in Texas, Tennessee, North Carolina, California and Florida.

If you are interested, please email your resume to Robert Stone at