Job: Resident Services Associate

Title Resident Services Associate
Categories Location: Florida, Location: South Florida, Role: Administrative and Community Standards, Role: Other
Location Fort Myers, FL
Job Information

CCMC will have a full-time Resident Services Associate position at Babcock Ranch in Fort Myers, FL!

The Resident Services Associate reports to the Administrative Coordinator. The Resident Services Associate is responsible for the clerical administration for Babcock Ranch. Position is tasked with managing the front desk and seeing to the need of all visitors, callers, and general email and request
inboxes. The Resident Services Associate will answer incoming calls, emails and greet all persons arriving at the office, provide relevant information and direct requests or deliver accurate message appropriately; assist membership with payment options/methods; operate and maintain office equipment to include printers, copier, scanner, telephone and online services; prepare all outgoing mail or packages & use scales/ postage meters to affix postage, maintain sufficient postage; open, date stamp, log in, and appropriately disseminate all incoming mail and deliveries; update and maintain electronic lot files and other community documents; maintain a variety of association forms including welcome information; inventory, maintain and order office supplies; ensure appropriate Homeowner Files, Documents and Accounting files are processed and stored for proper retention online or hard copy, as appropriate; participate in community events and meetings; prepare and distribute periodic reports as assigned; contribute articles and pertinent information to the quarterly newsletter; perform community lot audit; process website login requests on a daily basis; review community concerns from residents through website app and disseminate appropriately.

The ideal candidate will have experience in homeowner association operations or administrative/clerical experience; communicate effectively both orally and in writing. Must have excellent telephone manner, with a commitment to the highest customer service possible; be highly organized and efficient in work ethic. Multi-tasker and self-starter; computer literate with knowledge of Microsoft programs, and other PC-based software; must be flexible and have a stable means of transportation; exercise independent judgment in carrying out instructions.

Babcock Ranch is an innovative new town that sets a completely new standard for sustainable, responsible growth. Located in Southwest Florida just north of Fort Myers, Babcock Ranch combines the best of America’s great hometown traditions with all the conveniences of today and tomorrow. From the largest solar-plus-storage system operating in the U.S. today, the expansive public green spaces and trails to the gigabyte of fiber-optic connectivity standard to every home and free Wi-Fi everywhere you may roam, it is a place where families can benefit from the most advanced technologies, then walk out their doors to reconnect with nature and neighbors. Babcock Ranch will ultimately include 19,500 homes and six million square feet of commercial space. Babcock Ranch has very robust Lifestyle program, hosting almost 150 lifestyle events annually.

All prospective employees must pass a pre-employment drug screen and background check.

If you are interested, please submit your resume to Carissa Pearce at