Job: Short Term Rental Coordinator

Title Short Term Rental Coordinator
Categories Location: Austin/San Antonio, Location: Texas, Role: Other
Location Austin, TX
Job Information

CCMC currently has a full time Short Term Rental Coordinator position at The Hollows in Austin, TX.

Under the direction of the Community Manager, the Short Term Rental Coordinator is responsible for supporting the daily Short Term Rental (STR) processes and Access System database management.

The Short Term Rental Coordinator will oversee timely and accurate update of rental records, receive completed rental forms from the owner/agent, logging in the information accordingly, and updating DwellingLive Software in accordance with the tenant files; be responsible for rental program including registration desk and enforcement of Association’s rules; prepare quarterly rental fee reconciliations; manage security gate system. Assign access cards to tenants; prepare monthly STR Violations logs; assist Community Manager in issuing violation notices to the STR owners; provide analysis of amenity usage as needed (for allocation of operations cost, and expansion need); provide analysis of gate usage of as needed; assist Community Manager with Board meetings, Annual Meetings, Annual Election and other Board functions as required; create goals, objectives and recommendations to improve department efficiencies; prepare recommendations and consult with the Management Team and the Board of Directors on community concerns, as determined by the Community Manager; responsible for assigned resident communications.

The ideal candidate will have extensive knowledge of the Association’s governing documents, including Community Standards, CC&Rs, Design Guidelines, as well as familiarity with Texas law; communicate effectively both orally, and in writing, with strong conflict resolution skills; establish and maintain productive working relationships with staff, volunteers and residents; strong computer skills – MS Office, other software; minimum of two years’ experience in a similar position or related field; possess a valid driver’s license and current vehicle liability insurance.

The Short Term Rental Coordinator must be able to sit for extended periods of time; required to talk, hear and have the ability to focus and attend long periods of discussion; work outdoors in various weather conditions, particularly heat and walking long distances; work in a highly responsible and confidential manner and to multi-task on a variety of levels with the utmost of focus and professionalism; work on weekend; work longer than an eight-hour day or a forty-hour week, and be able to respond to after-hours emergencies

Located on the north shore of Lake Travis and nestled into the rustic Texas Hill Country landscape, The Hollows caters to outdoor enthusiasts.  Community amenities include eight miles of scenic hiking and biking trails, boat ramp access to Lake Travis, park areas and playgrounds, a spectacular multi-level Beach Club that features a dramatic infinity-edge pool, multiple grotto pools, a fitness center, indoor/outdoor dining facilities and private restaurant.  A second amenity area with an additional pool is currently under construction.

If you are interested, please email your resume to Olha Shockey at